Querybot adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. The system will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. Querybot records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving quality of service.

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Web based Call Tracking and Help Desk software that helps companies streamline their support processes and provide their customers a higher level of service. Features include automated assignments and notifications, automated e-mail alerts, user customizable interfaces, customizable work flows, live support chat, creation of tickets from incoming e-mails, knowledge base, advanced administration console, report builder, Remote Desktop and more.

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Omni Customer Support allows you to provide better customer support... search engine technology allows your support staff to quickly determine the correct problem your customer is experiencing and provide the solution ...allows new staff to be immediately productive without a costly investment of learning all the known support issues... enables you to track the problem areas of your product so you can see what areas need improvement

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Knowledge base. All common questions can be placed into knowledge base. The overall productivity of your IT service team may increase, which is easily converted to less frustration, saved time and money. - Unlimited users. Create as many user logins as your business needs. - Firebird Database Server. All information is stored in a relational database, and the web pages themselves are produced by server-side ISAPI extension. - Password protection

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Use MS Excel as a front-end interface to a Sybase ASA (Adaptive Server Anywhere) database. Use Excel to import and export tables to and from Sybase ASA databases. Read and write tables to and from Excel without SQL knowledge. This program is not intended for use with Sybase Enterprise. Excel 2000 or higher required.

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software? Or do you want to keep personal knowledge base, which is easy to manage? Why don`t you try FreeMind? Do you want to prioritize, know where you are, where you`ve been and where you are heading, as Stephen Covey would advise you? Have you tried FreeMind to keep track of all the things that are needed for that? Uses of FreeMind: Keeping track of projects, including subtasks, state of subtasks and time recording Project workplace, including

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